Policy

Fair Trading & Equal Opportunity Policy

Fair dealing with customers

IntraBrands Enterprises deals fairly with every trader, wholesaler and bulk consumer we supply, regardless of order size or how long we've worked together. In practice, that means:

The same product information and enquiry process is available to every customer — no separate, hidden terms for larger accounts.
Pricing is quoted directly and consistently in response to enquiries, not negotiated informally off the record.
Every enquiry, whatever its size, is routed to our sales team and handled in turn.

Equal opportunity employment

IntraBrands Enterprises is committed to non-discriminatory employment practice — hiring, promoting and treating staff on merit, without regard to characteristics unrelated to their ability to do the job.

Raising a concern

If you believe you've been treated unfairly as a customer or by our business in any other capacity, contact us and we will look into it directly.